Warranty returns
Warranty returns workflow: from entitlement check to replacement shipment
Manufacturer-warranty and extended-warranty replacement flows touch support, the warehouse, finance, and often a vendor. When the steps and the owners are unclear, cases sit. I map the path as it really runs, find where it stalls, and tighten it.
Starts with a free 30-minute call · Remote across Canada and the US
Work directly with me · Read-only access by default · Free write-up
Good fit when
- Entitlement checks are slow or done by hand
- Replacement shipments wait on approvals nobody owns
- Extended-warranty cases follow different rules than standard ones
- Credits and replacements are hard to match back to the original case
- Warranty handling depends on who picks up the case
What you get
- A map of the warranty path, from entitlement check to replacement shipment
- The approval rules and exception handling, written down
- Where cases stall between steps, and who owns each handoff
- Credit and refund timing, and what holds it up
- Failure patterns over time, so repeat failures stand out
How it works
- 1 / 3
Map
Trace the path as it really runs, from your exports and case history.
- 2 / 3
Rank
Rank the bottlenecks by what they cost you, so you fix the few that matter first.
- 3 / 3
Tighten
Redesign the worst one and prove it by hand before anything is automated.
What I need from you
Exports of warranty cases, RMA records, and replacement shipments (CSV files, spreadsheets, database extracts), plus your current warranty policy if one is written down. I am happy to sign your NDA first.
Price
Fixed scope and fixed price, agreed before the work starts. Any follow-on project or ongoing support is quoted separately, and only if you want it. No published rates, because the right scope depends on your volume and systems.
Other ways I can help
RMA process audit
A fixed-scope Clarity Audit: where returns stall, what they cost, and what to fix first.
Details →Reverse logistics consulting
Fractional help across the whole returns flow, from authorization to credit, restock, repair, or scrap.
Details →ERP/WMS process mining
What your ERP, WMS, and spreadsheets show actually happened between a return and its credit.
Details →Returns analytics dashboard
The few numbers that matter in reverse logistics, built to be used daily.
Details →Start with a free 30-minute call
You describe the problem. I tell you honestly whether this is the right next step.