Analytics
Returns analytics dashboard: the few numbers that matter, built to be used daily
Dashboards built with Python and SQL, focused on what reverse logistics needs to see: return rate, time-to-disposition, recovered value per return, and related warranty metrics. Built to be used daily, not just presented once.
When those gaps persist, the cost goes beyond the return itself: delayed credits, extra handling, trapped inventory, avoidable replacements, and frustrated customers.
Starts with a free 30-minute call · Remote across Canada and the US
Work directly with me · Read-only access by default · Free write-up
Good fit when
- You report returns numbers by hand and nobody fully trusts them
- Credits and replacements are tracked in several places
- You want a baseline before you change the process
- Nobody can say what warranty, freight, handling, and write-offs are costing us.
What you get
- A baseline of what returns cost you
- Return rate and time-to-disposition, cut the way your team actually works
- Recovered value per return
- Warranty metrics tied to the same cases
- Written definitions, so each number means the same thing to everyone
- A dashboard your team can keep watching
How it works
- 1 / 3
Agree the questions
Decide which questions the dashboard must answer, and how each number is defined.
- 2 / 3
Build from your exports
Build it from the exports you already have, then check the totals against your own records.
- 3 / 3
Hand over
You get a dashboard the team can use every day, with the definitions written down.
What I need from you
The exports behind the numbers (CSV files, spreadsheets, database extracts) and a short conversation with someone who knows how returns are really recorded. I am happy to sign your NDA first.
Price
Fixed scope and fixed price, agreed before the work starts. Any follow-on project or ongoing support is quoted separately, and only if you want it. No published rates, because the right scope depends on your volume and systems.
Other ways I can help
RMA process audit
A fixed-scope Clarity Audit: where returns stall, what they cost, and what to fix first.
Details →Reverse logistics consulting
Fractional help across the whole returns flow, from authorization to credit, restock, repair, or scrap.
Details →Warranty returns workflow
Entitlement checks, approvals, and replacement shipments, mapped and tightened.
Details →ERP/WMS process mining
What your ERP, WMS, and spreadsheets show actually happened between a return and its credit.
Details →Start with a free 30-minute call
You describe the problem. I tell you honestly whether this is the right next step.