Reverse logistics
Reverse logistics consulting from someone who has worked the RMA queue
I help small and mid-sized manufacturers and distributors get returns under control without adding a full-time RMA headcount: what happens to a unit from the moment a return is authorized to the moment the credit is issued. 5.5 years owning the case queue at Fortinet, now applied to yours.
Starts with a free 30-minute call · Remote across Canada and the US
Work directly with me · Read-only access by default · Free write-up
Good fit when
- Returns pile up faster than we can inspect, approve, and credit them.
- Credits are slow and customers keep asking where they are
- Different teams apply different rules, and nobody owns the decision.
- Warranty handling differs from one case to the next
- The workflow no longer fits your ERP or WMS
What you get
- The real path of a return, from authorization and receipt to inspection and credit
- Approval rules and exceptions, including manufacturer-warranty and extended-warranty replacements
- Restock, refurbishment, repair, or scrap decisions, and who makes them
- The handoffs between your ERP, WMS, spreadsheets, and email
How it works
- 1 / 3
Start with a Clarity Audit
A fixed-scope review that maps how returns really move and ranks what to fix first.
- 2 / 3
Fix what matters
A scoped improvement project, only if you want one: redesign the process and prove it by hand first.
- 3 / 3
Keep it running
Optional ongoing support, scoped to a project or a few days a week. Never a staffing contract.
What I need from you
A short call to describe the problem, then the exports you already have: CSV files, spreadsheets, database extracts, emails, and PDF reports. I am happy to sign your NDA first.
Price
Fixed scope and fixed price, agreed before the work starts. Any follow-on project or ongoing support is quoted separately, and only if you want it. No published rates, because the right scope depends on your volume and systems.
How this compares
vs. a full-time hire
A senior ops analyst costs roughly $100k or more a year in BC before benefits. Most RMA clean-ups need that expertise for weeks, not a seat.
vs. a returns platform
Off-the-shelf returns platforms still need someone to configure them and judge what “good” looks like at your volume. That judgment is what I bring. Where a platform is the right answer, I’ll say so and help you choose and set it up.
vs. a generalist consultant
I’ve owned the case queue, not just advised on it: thousands of RMA cases over 5.5 years.
Other ways I can help
RMA process audit
A fixed-scope Clarity Audit: where returns stall, what they cost, and what to fix first.
Details →Warranty returns workflow
Entitlement checks, approvals, and replacement shipments, mapped and tightened.
Details →ERP/WMS process mining
What your ERP, WMS, and spreadsheets show actually happened between a return and its credit.
Details →Returns analytics dashboard
The few numbers that matter in reverse logistics, built to be used daily.
Details →Start with a free 30-minute call
You describe the problem. I tell you honestly whether this is the right next step.