About
Xavier Toledo
RMA expert and ISO 9001 internal auditor (formerly with Fortinet, 5.5 years): hardware failure, warranty, and escalation cases for enterprise, carrier, channel and public-sector accounts, tracking failure patterns across thousands of cases and driving two process improvements, one adopted region-wide across LATAM.
Also enterprise IT/QA at TravelBrands, CGI Group, and Contac Services. Certified Scrum Product Owner and ScrumMaster; diplomas in Data Science and Web Development; bilingual English/Spanish, based in Vancouver, BC, and working remotely across Canada and the US.
How I work
- I work directly with you, with no account manager
- Access is read-only by default
- The 30-minute call is free, and so is the high-level write-up that follows it
- I am happy to sign your NDA before I look at any data
- Remote across Canada and the US
Ways I can help
RMA process audit
A fixed-scope Clarity Audit: where returns stall, what they cost, and what to fix first.
Details →Reverse logistics consulting
Fractional help across the whole returns flow, from authorization to credit, restock, repair, or scrap.
Details →Warranty returns workflow
Entitlement checks, approvals, and replacement shipments, mapped and tightened.
Details →ERP/WMS process mining
What your ERP, WMS, and spreadsheets show actually happened between a return and its credit.
Details →Returns analytics dashboard
The few numbers that matter in reverse logistics, built to be used daily.
Details →Start with a free 30-minute call
You describe the problem. I tell you honestly whether I can help.